Terms of service

1. Introduction

Welcome to Lily Skye. These Terms & Conditions (“Terms”) govern your access to and use of the Lily Skye website, online store, and related services (collectively, the “Services”).

By accessing our website, creating an account, placing an order, or using any part of our Services, you agree to be legally bound by these Terms and all applicable policies, including our Privacy Policy, Shipping Policy, and Returns & Refund Policy.

If you do not agree with these Terms, please do not use our Services.

Lily Skye reserves the right to update or modify these Terms at any time. Any changes will become effective once published on our website.

2. Use of Our Services

By using Lily Skye’s Services, you agree that:

  • You are at least 18 years old, or you have permission from a parent or legal guardian to use our Services.
  • All information you provide is accurate, complete, and current.
  • You will use our website only for lawful purposes.
  • You will not interfere with the operation, security, or availability of our website.

You agree not to:

  • Use our website for fraudulent, unlawful, or unauthorized activities.
  • Attempt to gain unauthorized access to our systems.
  • Upload viruses, malicious code, or harmful materials.
  • Copy, reproduce, modify, or distribute website content without permission.
  • Impersonate another person or provide false information.

Lily Skye reserves the right to restrict or terminate access to our Services if these Terms are violated.

3. Account Registration

Certain features of our website may require you to create an account.

You are responsible for:

  • Maintaining the confidentiality of your account information.
  • Keeping your password secure.
  • Ensuring all account information remains accurate.

You are responsible for all activities conducted through your account.

If you believe your account has been accessed without authorization, please contact us immediately.

4. Orders & Purchases

When you place an order with Lily Skye, you agree that:

  • All order information provided during checkout is accurate.
  • You are authorized to use the payment method provided.
  • You agree to pay all applicable charges, including product prices, shipping fees, taxes, and other applicable costs.

An order is accepted only after payment has been successfully processed and an order confirmation has been issued.

Lily Skye reserves the right to:

  • Accept or refuse any order.
  • Cancel orders due to errors, suspected fraud, product availability issues, or other circumstances.
  • Limit quantities purchased per customer or household.

If an order is cancelled after payment has been received, a refund will be issued for the applicable amount.

5. Product Information

We make every effort to ensure that product descriptions, images, colors, and details displayed on our website are accurate.

However:

  • Colors may vary depending on your device settings and screen display.
  • Minor variations may occur between images and actual products.
  • We do not guarantee that all website information is completely error-free.

Lily Skye reserves the right to correct errors, update product information, or change product availability at any time without prior notice.

6. Pricing & Payments

All prices displayed on the Lily Skye website are shown in the applicable currency and are subject to change without notice.

Price changes will not affect orders that have already been confirmed.

Payment must be completed at checkout using an approved payment method.

You agree not to use fraudulent payment methods or attempt unauthorized transactions.

If fraudulent activity is suspected, Lily Skye reserves the right to cancel the order and restrict account access.

7. Shipping & Delivery

Shipping and delivery are handled according to our Shipping Policy.

Customers are responsible for providing accurate shipping information at checkout.

Lily Skye is not responsible for delays caused by:

  • Shipping carriers
  • Weather conditions
  • Holidays
  • Incorrect customer-provided information
  • Circumstances outside our reasonable control

8. Returns & Refunds

Returns and refunds are handled according to our Returns & Refund Policy.

By purchasing from Lily Skye, you agree to comply with the requirements and conditions outlined in our Returns & Refund Policy.

9. Promotions & Discounts

Promotional offers, discount codes, and special sales may have additional terms and conditions.

Unless otherwise stated:

  • Promotions cannot be combined with other offers.
  • Discount codes must be applied during checkout.
  • Lily Skye reserves the right to modify, suspend, or cancel promotions at any time.

10. Intellectual Property

All content on the Lily Skye website, including but not limited to:

  • Brand name
  • Logos
  • Product images
  • Text
  • Graphics
  • Website design
  • Marketing materials

is owned by or licensed to Lily Skye and protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, or use our content for commercial purposes without prior written permission.

11. User Content

If you submit reviews, comments, photos, or other content to Lily Skye, you grant us permission to use such content for marketing, promotional, and business purposes.

You confirm that:

  • You own or have permission to share the content.
  • Your content does not violate the rights of others.
  • Your content is not unlawful, harmful, offensive, or misleading.

Lily Skye reserves the right to remove content that violates these Terms.

12. Third-Party Links

Our website may contain links to third-party websites or services.

Lily Skye does not control and is not responsible for:

  • Third-party website content.
  • Privacy practices.
  • Products or services offered by third parties.

Your use of third-party websites is at your own risk.

13. Disclaimer & Limitation of Liability

To the maximum extent permitted by law, Lily Skye is not responsible for any indirect, incidental, or consequential damages arising from:

  • Use or inability to use our website.
  • Website interruptions or errors.
  • Shipping delays.
  • Unauthorized access.
  • Use of products purchased through our Services.

Nothing in these Terms limits any rights that cannot legally be excluded.

14. Indemnification

You agree to defend, indemnify, and hold harmless Lily Skye, its owners, employees, partners, and affiliates from any claims, losses, damages, or expenses arising from:

  • Your violation of these Terms.
  • Your misuse of our Services.
  • Your violation of applicable laws or third-party rights.

15. Termination

Lily Skye reserves the right to suspend or terminate your access to our Services if:

  • You violate these Terms.
  • You engage in fraudulent activities.
  • Your actions may harm Lily Skye or other customers.

Termination does not affect any rights or obligations that arose before termination.

16. Governing Law

These Terms shall be governed and interpreted in accordance with applicable laws of the United States.

Any disputes relating to these Terms or your use of Lily Skye Services shall be resolved according to applicable laws and regulations.

17. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Lily Skye

📧 Email: info@lilyskye.com

📍 Business Address:
215 Bell Ave
Appalachia, VA 24216
United States

Important:
This address is for business correspondence only and is not a return address. Please do not send returned items to this address. All returns must be approved by our customer service team before shipping.