Refund policy

1. Introduction

At Lily Skye, we want every customer to love their purchase. If you are not completely satisfied with your order, you may request a return or refund according to the terms outlined in this Returns & Refund Policy.

This policy applies to all purchases made through the Lily Skye website. By placing an order with us, you agree to the terms and conditions described below.

2. Return Eligibility

We accept returns within 30 days of delivery if the following conditions are met:

  • The return request must be submitted by contacting our customer service team.
  • You must provide valid proof of purchase.
  • The item must be returned in new, unused, and resalable condition.
  • The item must be unworn, unwashed, and free from any signs of use.
  • All original tags, packaging, and accessories must be included.
  • The item must not be listed as a non-returnable product.

Lily Skye reserves the right to refuse returns that do not meet these requirements.

3. Return Process

To request a return:

  1. Contact our customer service team at info@lilyskye.com.
  2. Provide your order number and the reason for your return.
  3. Wait for return approval and instructions from our team.
  4. Ship the approved return according to the instructions provided.

Please do not send items back without contacting us first. Unauthorized returns may not be accepted.

4. Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned unless they arrive defective or damaged:

  • Final sale items
  • Used, worn, washed, or altered products
  • Items without original tags or packaging
  • Intimate apparel
  • Swimwear with removed hygiene protection
  • Earrings and personal accessories
  • Gift cards

This policy does not affect any consumer rights that cannot be legally excluded.

5. Refunds

Once your returned item has been received and inspected, we will notify you regarding the approval of your refund.

If approved:

  • Refunds will be issued to the original payment method used at checkout.
  • Refund processing times may vary depending on your bank or payment provider.
  • Please allow 5–10 business days for the refund to appear in your account after processing.

Original shipping fees are generally non-refundable unless the item received was damaged, defective, or incorrect.

6. Store Credit

If store credit is offered:

  • Store credit will be issued after the return has been approved.
  • Store credit can be used for future purchases at Lily Skye.
  • Store credit cannot be exchanged for cash unless required by applicable law.

7. Return Shipping

Customers are responsible for return shipping costs for change-of-mind returns.

For items that arrive damaged, defective, or incorrect, please contact us before returning the item. Lily Skye will review the issue and provide appropriate instructions.

We recommend using a trackable shipping method when returning items. Lily Skye is not responsible for packages lost during return transit.

8. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from your order, please contact us within a reasonable time after delivery.

Please provide:

  • Order number
  • Description of the issue
  • Clear photos showing the damage or defect

After review, we may provide an appropriate solution, including a refund or other available remedy.

9. Order Cancellation

Orders are processed as quickly as possible. If you need to cancel your order, please contact us immediately.

Once an order has entered processing or has been shipped, we may not be able to cancel it. In this case, you may request a return according to this policy.

10. Contact Us

If you have any questions regarding your return or refund, please contact us:

Lily Skye

📧 Email: info@lilyskye.com

📍 Business Address:
215 Bell Ave
Appalachia, VA 24216
United States

Important:
This address is for business correspondence only and is not a return address. Please do not send returned items to this address. All returns must be approved by our customer service team before shipping.