Shipping policy
1. Shipping Information
At Lily Skye, we are committed to providing a smooth and reliable shipping experience for our customers.
This Shipping Policy explains our shipping methods, shipping rates, order processing, and delivery information for purchases made through our website.
We currently offer shipping within the United States only.
Military Addresses:
We currently do not ship to APO, FPO, or DPO military addresses.
Please ensure that your shipping address is complete and accurate before submitting your order. Lily Skye is not responsible for delays, failed deliveries, or additional costs caused by incorrect shipping information provided by customers.
2. Shipping Rates & Methods
United States Domestic Shipping
| Shipping Method | Order Amount | Shipping Fee |
|---|---|---|
| Standard Shipping | $0.00 – $49.99 | $12.00 |
| Free Standard Shipping | Orders $50.00 and above | FREE |
| Expedited Shipping | $0.00 – $99.99 | $18.00 |
| Free Expedited Shipping | Orders $100.00 and above | FREE |
Shipping fees will be calculated and displayed at checkout before completing your purchase.
3. Order Processing
Orders are typically processed within 1–3 business days after payment confirmation.
Please note:
- Orders are processed Monday through Friday.
- Orders are not processed on weekends or public holidays.
- Processing time may be extended during holidays, sales events, or periods of high order volume.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
4. Order Tracking
After your order has been shipped, Lily Skye will send you a confirmation email containing your tracking number.
You can use the tracking information provided to monitor your shipment.
Please allow time for tracking information to update after your package has been shipped.
If you have questions regarding your order status, please contact us:
5. Delivery Information
To ensure successful delivery:
- Please provide a complete and accurate shipping address at checkout.
- Customers are responsible for reviewing their shipping information before placing an order.
- Lily Skye is not responsible for delays caused by incorrect addresses, missing information, or customer errors.
Once a package is confirmed as delivered by the carrier, Lily Skye is not responsible for packages that are lost, stolen, or misplaced after delivery.
6. Shipping Delays
While we work hard to process and ship orders promptly, delays may occur due to circumstances outside of our control, including:
- Carrier delays
- Severe weather conditions
- Public holidays
- High-volume shopping periods
- Incorrect shipping information
During major promotions, holidays, or seasonal sales, additional processing time may be required.
7. Lost, Damaged, or Missing Packages
If your package is lost, damaged, or you experience an issue with your delivery, please contact us at:
Please include:
- Order number
- Shipping details
- Description of the issue
- Supporting photos (if applicable)
Our team will review your request and provide assistance where possible.
8. Address Changes
Please carefully check your shipping information before completing checkout.
If you need to update your shipping address after placing your order, contact us as soon as possible.
We cannot guarantee that address changes can be made after an order has entered processing or shipment.
9. Contact Us
If you have any questions regarding our Shipping Policy, please contact:
Lily Skye
📧 Email: info@lilyskye.com
📍 Business Address:
215 Bell Ave
Appalachia, VA 24216
United States
Important:
This address is for business correspondence only and is not a return address. Please do not send returned items to this address. All returns must be approved by our customer service team before shipping.
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